MG/ · MAURICIO GALLMURCLOSY
Closy · QC 4.1

I paid for another course and it did not work: what to say

For the closer: understand what is holding up the decision before trying to answer.

Do not attack the previous course or claim that yours will work. The person bought a promise and did not get what they expected. Find out what was promised, what was delivered, and what they could apply.

What it usually means

  1. Unfulfilled promise. The problem may have been what they received. Ask about concrete facts before deciding.
  2. Poor fit. A program can exist and still be wrong for their situation. Another purchase does not fix the same mismatch.
  3. Damaged trust. They need verifiable evidence and clear terms, not a stronger verbal guarantee.

What to say, in two sentences

These are two turns, not a monologue. Ask the first question, listen, and use the second line only when it fits the answer.

“What did that course promise, and what did it fail to deliver?”

“Before you decide, let us look at what would need to be different here and what evidence you need to verify it.”

These lines are educational templates, not a real case or a promise of a sale. They do not replace consent, complete information, or a clear no.

What not to say

When not to push

If your offer does not address the difference they need, say so. Do not sell the same limitation under a new name. When there is a relevant difference, show verifiable evidence and written terms.

Where Closy comes in

Closy shows the closer a line on screen during the call, with no bot joining the meeting. You can use your team's script. It provides support; you decide what to say. The current pilot runs in Spanish.

Other objections

Want support while you are on the call?

Explore Closy and see how its supervised pilot works. The current pilot runs in Spanish.

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