Closy · QC 4.1

Send me information: what to say before ending the call

For the closer: understand what is holding up the decision before trying to answer.

Sending information can be the right next step. Sending everything to avoid an uncomfortable question is not. First identify what they need to review and whether they want to continue the conversation.

What it usually means

1. Specific review. They need written terms, scope, or a document before deciding. Providing it is part of a responsible sale.
2. Unanswered question. They may not yet have named the question. A generic pack can leave it unanswered.
3. Ending the conversation. It may be a polite exit. A request for information is not proof of buying intent.

What to say, in two sentences

These are two turns, not a monologue. Ask the first question, listen, and use the second line only when it fits the answer.

“Of course, what information do you need to review to decide whether this is a fit?”

“I will send that part, and if it helps, we can agree on a time to discuss any questions you still have.”

These lines are educational templates, not a real case or a promise of a sale. They do not replace consent, complete information, or a clear no.

What not to say

• I will send everything and you let me know. It identifies neither the question nor an agreed follow-up.
• If you need information, you are not committed. It punishes a legitimate request before understanding it.
• I will add a special guarantee to the document. Do not invent promises or terms the offer does not include.

When not to push

Send what they requested, not a stream of unsolicited messages. Respect their choice if they do not want a follow-up conversation. Receiving information is not accepting an offer.

Where Closy comes in

Closy shows the closer a line on screen during the call, with no bot joining the meeting. You can use your team's script. It provides support; you decide what to say. The current pilot runs in Spanish.

Other objections

• “I don't have the money right now”
• “I already paid for another course and it didn't work”
• “I need to check with my business partner”
• “It's not a good time”